If the item/s you have bought are faulty or damaged, we will provide a remedy as required by the Consumer Guarantees Act.
Clearance items are final and non-refundable.
If you receive a faulty (broken), or damaged product, please notify us straight away and send us a photograph as proof of the damage or defect to email@example.com within 5 working days from the date of your order delivery (including a photo of the shipping box).
We do not accept returns for wrong product choice or if you change your mind about a purchase so please choose carefully.
A refund is not available if the customer bought items for someone else who doesn’t want them.
We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between batches with natural skincare products.
Unfortunately we are unable to accept returns for used products that you have sensitivities or have had a reaction too.
If you suffer from skin conditions consultation with a suitable qualified practitioner is recommended prior to use.
You can access a full ingredients list under each product on our website. This allows customers to be fully informed prior to purchase. Different skin types and conditions may react differently to our products. We encourage customers to understand how their skin responds to different ingredients.
Alternatively you can take our ingredients list to a qualified dermatologist or skin specialist. You can also find a full ingredients list on the product label.
If you have sensitivities try one product at a time. Always do a patch test first.
Try a small amount on your inner forearm; wait at least 24-48 hours to make sure your skin doesn’t react to any of our active ingredients.
Homey Skin products are extremely unlikely to cause an adverse reaction and have a very low risk. If you do however experience an allergic reaction cease use immediately.
Certain types of items cannot be returned, like our reusable face-mask, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products).
We have a 30 day return policy, which means you have 30 days from the date you receive your item/s to request a return.
To start a return, you can contact us at firstname.lastname@example.org
If your exchange or return is accepted, we will give you instructions on how and where to send your package. Do not send item back without contacting us as a return in itself does not guarantee entitlement.
Eligible items, including any gift with purchase, can only be returned if they are in unused condition, with all seals and packaging still intact. If these conditions are not met your item will not be eligible for a refund and will be returned to you no exceptions.
It is the customers responsibility for the cost of shipping to return any item (unless it’s faulty) and for the item up until Homey Skin receives shipment. We recommend you use a courier where you are able to track the item. We do not accept responsibility should the item become lost or damaged in transit.
We will notify you once we’ve received and inspected your return, and let you know if the refund/exchange was approved or not.
If approved, you’ll be automatically refunded on your original payment method. If not approved, your items will be returned to via courier track and trace.
Please remember refunds may take up to 10 days to appear on a customer's statement. Please allow some time for your bank or credit card company to process the refund.
About our skin care manufacturers
With over 30 years’ experience our manufacturers specialise in the development and manufacturing of skincare products using only the highest quality ingredients that are premium grade certified organic were possible and naturally derived.
Our manufacturers also hold International Health Permit Sanitary Licenses, Cosmetic Goods Manufacturing Practice America Guideline Certificates and Cosmetic Product Manufacturing Europe Guideline Certificates.
With this said, we can guarantee you that our product range is formulated with integrity by professionals that meets the highest of international standards.