Refund policy

If the item/s you have bought are faulty or damaged, we will provide a remedy as required by the Consumer Guarantees Act. 

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. Please note shipping cost are non-refundable.

We do not accept returns for wrong product choice or if you change your mind about a purchase so please choose carefully.

A refund is not available if the customer bought items for someone else who doesn’t want them.

We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products.

We do not refund / exchange because a product or ingredient has caused a reaction. Please read the ingredient list under each product listing on this website before purchase or use. Alternatively you can take our ingredients list to a qualified dermatologist or skin specialist. You can also find a full ingredients list on the product label. 

Homey Skin products are extremely unlikely to cause an adverse reaction and have a very low risk however if you do experience an allergic reaction cease use immediately.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please email us with a photo of your invoice and any photos that may help your enquiry.

Returns Process

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For any product return to be considered for exchange, credit or refund, the customer must first email to clarify eligibility. You will receive instructions on how the items are to be returned. This also permits clear communication.

Do not send item back without contacting us as a return in itself does not guarantee entitlement.

It is the customers responsibility for the cost of shipping to return any item and for the item up until Homey Skin receives shipment. We recommend you use a courier where you are able to track the item. We do not accept responsibility should the item become lost or damaged in transit. 

Refund Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember refunds take 5–10 days to appear on a customer's statement.

Please allow some time for your bank or credit card company to process the refund.