Hydration Five Step Skincare Kit

FAQs

Need to contact us?

Please email: team@homeyskin.co

(Please note we do not reply to emails over the weekends and on public holidays.)

Disclaimer

All products are for external use only.

If you suffer from skin conditions consultation with a suitable qualified practitioner is recommended prior to use. You can access a full ingredients list under each product.

Always do a patch test first.

Try a small amount on your inner forearm; wait at least 24-48 hours to make sure your skin doesn’t react to any of our active ingredients.

Homey Skin products are extremely unlikely to cause an adverse reaction and have a very low risk. If you do however experience an allergic reaction cease use immediately.

About our Manufacturers

With over 30 years’ experience our manufacturers specialise in the development and manufacturing of skincare products using only the highest quality ingredients that are premium grade certified organic were possible and naturally derived.

Our manufacturers also hold International Health Permit Sanitary Licenses, Cosmetic Goods Manufacturing Practice America Guideline Certificates and Cosmetic Product Manufacturing Europe Guideline Certificates.

With this said, we can guarantee you that our product range is formulated with integrity by professionals that meets the highest of international standards.

Discount Codes

Only one discount code can be used at any given time.

A discount code cannot be applied after you have placed an order. It must be used upon checkout. All discount codes are valid for one time only. One use per customer.

Can I use your skincare whilst pregnant and breastfeeding?

We DO NOT recommend using our Retinol Repair Night serum whilst pregnant and breastfeeding.

The rest of our range is safe to use through pregnancy and breastfeeding. 

What is your skincare made from?

Our skincare range is 100% vegan, paraben free, sulphate free and cruelty free.

Our formulas are free of artificial colors and fragrances, mineral oil, lanolin, S.D. alcohol, parabens and microplastics.

Are your products made from natural/organic ingredients?

Some of our ingredients are organic certified. On the back labels you will see an * on every certified organic ingredient.

99.5% of our ingredients are natural. This inexpressible amount of not natural ingredients is necessary as they are conditioning elements.

What country is your skincare made?

Our skincare range is made in Australia, leaders of professional high quality formulations.

What is the shelf life of your products?

We use either no preservatives or natural preservatives in the majority of our products. Once opened this ranges from 6-12 months depending on the product.

Our products have a PAO (Period After Opening) symbol on the packaging which gives you an idea of how long after opening the product can be safely used without causing harm.

The PAO symbol looks like an open cosmetic cream jar with a number on it, followed by the letter ‘M’, which refers to ‘month’. “So for example, a PAO symbol showing ‘6M’ suggests that the product is safe to use for 6 months after it has been opened.

How do I store Skincare?

Keep products in a cool place away from direct heat & light exposure. This is especially important with our serums as oxidation may occur.

Please read directions carefully as certain products will need to be stored accordingly.

What products do I choose?

Our products indicate which skin type that it is best used for under each product listing.

I'm not sure what my skin type is?

That's absolutely fine we all start somewhere. The simplest way to quickly establish what skin type you are is by taking this quick quiz.

https://askthescientists.com/skin-type-quiz/

Your products have made me breakout, I don’t understand why?

Your skin may be purging.

Skin purging occurs when you start using a new product that contains exfoliants such as acids, and retinoids, all of which speed up the rate of skin cell turnover. (the rate at which you shed dead skin cells and replace them with new cells)

To a certain extent, the skin has to bring up all of the gunk in the deeper layers to the surface in order to ultimately get rid of it. This can look like acne or a breakout or clusters of small red bumps.

A traditional pimple typically takes anywhere from eight to 10 days to appear, mature, and shrink. A breakout from a purge is likely to show up and then disappear in about five days.

How do i know if my skin is purging or having a reaction?

If you’re experiencing redness, irritation, burning, stinging, or rashes, especially if they’re widespread, these are not signs of purging, but rather an allergic reaction, discontinue use asap.

Are your bottles recyclable?

Our bottles and disc caps are 100% recyclable and our labels are produced with chemically safe inks and adhesives.

Our skincare range is presented in Type 1 PET recyclable plastic, this means it’s made from plastic that has already been created and it is accepted in recycle bins across Aotearoa. Simply remove the label, reuse or rinse & place it in your recycle bin. 

Why do we bother? Cause we all need to seriously start giving a sh*t about the environment as business owners and as consumers.

Prices are subject to change without notice.

Homey and sustainability

We hear ya when you say packaging is everything but is it really that important?

At Homey we are taking a 'less packaging approach' by opting out of using single boxed packaging per product.

We package your order accordingly to eliminate waste so you may get a shipping box or you may not, but whatever the mood, rest assured that it will arrive to you in a plant based compostable courier bag!

When you receive your order you can be sure to find that it is packed using a mixed range of eco wrap, eco-friendly tissue paper, and 100% compostable & biodegradable packing peanuts. Sometimes you may get bubble wrap that we have opted to reuse from incoming stock.

If the item/s you have bought are faulty or damaged, we will provide a remedy as required by the Consumer Guarantees Act. 

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. Please note shipping cost are non-refundable.

We do not accept returns for wrong product choice or if you change your mind about a purchase so please choose carefully.

A refund is not available if the customer bought items for someone else who doesn’t want them.

We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products.

We do not refund / exchange because a product or ingredient has caused a reaction. Please read the ingredient list under each product listing on this website before purchase or use. Alternatively you can take our ingredients list to a qualified dermatologist or skin specialist. You can also find a full ingredients list on the product label. 

Homey Skin products are extremely unlikely to cause an adverse reaction and have a very low risk however if you do experience an allergic reaction cease use immediately.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please email us team@homeyskin.co and have your order number handy.

Returns Process

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For any product return to be considered for exchange, credit or refund, the customer must first email team@homeyskin.co to clarify eligibility. You will receive instructions on how the items are to be returned. This also permits clear communication.

Do not send item back without contacting us as a return in itself does not guarantee entitlement.

It is the customers responsibility for the cost of shipping to return any item and for the item up until Homey Skin receives shipment. We recommend you use a courier where you are able to track the item. We do not accept responsibility should the item become lost or damaged in transit. 

Refund Process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember refunds take 5–10 days to appear on a customer's statement.

Please allow some time for your bank or credit card company to process the refund.