Shipping & Payment Information

SHIPPING INFORMATION

Shipping is available New Zealand wide and to Australia.

Local Taupo Delivery - Tracked Courier (signature required)	$5.00
New Zealand - Tracked Courier (signature required)	$8.00
New Zealand - Rural - Tracked Courier (signature required)	$10.00
Australia NZ Post International Air Tracked (Rate is based on weight of order to ensure the best possible price)	$15.00 - $30.00

My Parcel is missing, what do i do?

If you need to query the delivery status of your consignment, you can confirm via Track and Trace, or call your local branch. Remember to have your ticket or pack number ready.

https://www.posthaste.co.nz/loss_and_damage_guidelines

COVID-19 CONTACTLESS DELIVERY

1. Our couriers will knock on the door as usual and step back two metres (or as far back as possible).

2. They will ask for the recipient’s name (to record proof of delivery) and leave the parcel on the ground in front of the receiver. The person receiving the parcel will not sign for the delivery directly.

3. The tracking information on our website will display a clearly typed recipient’s name as well as the signature image reading CV-19 (all entered by the courier).

4. If no one comes to the door and there is no Authority to Leave service in place, the courier will follow the standard process which is to leave a card to call and return the parcel to our depot.

NEW ZEALAND

Delivery Target: 1-3 working days.
We ship via Go Sweet Spot shipping services.

To track your order click the link https://track.gosweetspot.com/

AUSTRALIA

Delivery Target: 3 - 10 working days.
We ship via New Zealand Post / Australia Post Tracked International Air.

To track your order click the link https://auspost.com.au

Once your order is processed and picked up, you will receive a tracking number via EMAIL or SMS text from our shipping service provider.

Should you have any inquiries with your shipping process please contact the courier company first with your tracking number. If you have any issues, please feel free to email us at info@homsyskin.co.

PAYMENT INFO

All prices are in NZD

We accept Visa, Mastercard & Debit Cards

Pay by Laybuy is available for New Zealand & Australia customers. Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments, interest free. For more info visit www.laybuy.com/nz

Pay by Afterpay is available for New Zealand customers only. Afterpay lets you receive your purchase now and spread the total cost over 4 equal instalments every 2 weeks, interest free. For more info visit www.afterpay.com