Shipping & Payment Information

SHIPPING INFORMATION 

Shipping is available New Zealand wide and to Australia.

Local Delivery Via Poste Haste - Taupo, NZ
FREE
New Zealand - Tracked Courier (signature required)
$8.00
New Zealand - Rural - Tracked Courier (signature required)
$10.00

Australia

NZ Post International Air Tracked (Rate is based on weight of order to ensure the best possible price)

$15.00 - $30.00

NEW ZEALAND 

Delivery Target: 1-3 working days.
We ship via Go Sweet Spot shipping services. 

To track your order click the link https://track.gosweetspot.com

Please note that if your package is unclaimed and returned to Homey HQ, you will be required to pay shipping again in order to resend your package out.

My Parcel is missing, what do i do?

If you need to query the delivery status of your order, you can confirm via Track and Trace, or call your local branch. Remember to have your tracking details ready.

https://www.posthaste.co.nz/contact_us 

https://www.posthaste.co.nz/loss_and_damage_guidelines

AUSTRALIA 

PLEASE NOTE DUE TO RESTRICTIONS IN BOTH COUNTRIES WE ARE EXPERIENCING DELAYS.

Delivery Target: 3 - 10 working days.
We ship via New Zealand Post / Australia Post Tracked International Air.

To track your order click the link https://auspost.com.au

Please note if a card to call is left and your package is not claimed within a certain period of time allowed by the couriers, in which case it is then returned to us, this will be at the cost of the customer. A refund will be issued minus shipping fees.

Once your order is processed and picked up, you will receive a tracking number via EMAIL or SMS text from our shipping service provider. 

Should you have any inquiries with your shipping process please contact Australia Post. Remember to have your tracking details ready.

If you believe your item is missing please click the link below and follow the instructions 

https://helpandsupport.auspost.com.au/s/missing-or-lost-item

PAYMENT INFO 

All prices are in NZD

We accept Visa, Mastercard & Debit Cards

Pay by Laybuy is available for New Zealand & Australia customers. Laybuy lets you receive your purchase now and spread the total cost over 6 weekly automatic payments, interest free. For more info visit www.laybuy.com/nz

Pay by Afterpay is available for New Zealand & Australia customers. Afterpay lets you receive your purchase now and spread the total cost over 4 equal instalments every 2 weeks, interest free. For more info visit www.afterpay.com

Need to contact us? Email team@homeyskin.co