Returns Policy

Returns

If the item you have bought is faulty or damaged, we will provide a remedy as required by the Consumer Guarantees Act. 

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. Please note shipping cost are non-refundable.

We do not accept returns for wrong product choice or if you change your mind about a purchase so please choose carefully.

A refund is not available if the customer bought items for someone else who doesn’t want them.

We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products.

We do not refund / exchange because a product has caused a reaction. Homey Skin products are extremely unlikely to cause an adverse reaction and have a very low risk. We obviously cannot verify evidence with an online customer due to their inability to present in person and at the time to substantiate such a claim.

Homey Skin is not responsible for any individual reaction to any particular ingredient; please read the ingredient list under each product listing on this website before purchase or use. Alternatively you can take our ingredients list to a qualified dermatologist or practitioner. You can also find a full ingredients list on the product label. If you do experience an allergic reaction cease use immediately.

For any product return to be considered for exchange, credit or refund, the customer must first email aroha@homeyskin.co to clarify eligibility. You will receive instructions on how the items are to be returned and be given a reference code. This also permits clear communication.

Do not send item back without contacting us as a return in itself does not guarantee entitlement.

It is the customers responsibility for the cost of shipping to return any item and for the item up until Homey Skin receives shipment. We recommend you use a courier where you are able to track the item. We do not accept responsibility should the item become lost or damaged in transit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please have your order number handy.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.