If the item you have bought is faulty or damaged, we will provide a remedy as required by the Consumer Guarantees Act.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. Please note shipping cost are non-refundable.
We do not accept returns for wrong product choice or if you change your mind about a purchase so please choose carefully.
A refund is not available if the customer bought items for someone else who doesn’t want them.
We do not refund for the subtle and unavoidable variations in colour, texture or scent that sometimes may occur between the batches with natural products.
We do not refund / exchange because a product has caused a reaction. Homey Skin products are extremely unlikely to cause an adverse reaction and have a very low risk. We obviously cannot verify evidence with an online customer due to their inability to present in person and at the time to substantiate such a claim.
Homey Skin is not responsible for any individual reaction to any particular ingredient; please read the ingredient list under each product listing on this website before purchase or use. Alternatively you can take our ingredients list to a qualified dermatologist or practitioner. You can also find a full ingredients list on the product label. If you do experience an allergic reaction cease use immediately.
For any product return to be considered for exchange, credit or refund, the customer must first email firstname.lastname@example.org to clarify eligibility. You will receive instructions on how the items are to be returned and be given a reference code. This also permits clear communication.
Do not send item back without contacting us as a return in itself does not guarantee entitlement.
It is the customers responsibility for the cost of shipping to return any item and for the item up until Homey Skin receives shipment. We recommend you use a courier where you are able to track the item. We do not accept responsibility should the item become lost or damaged in transit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please have your order number handy.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
I love this, best cleanser I have owned. Use it everyday and great and getting my mascara off with no panda eyes.
Love this, gives me my bit of me time at night.
Great product, skin is looking a whole lot better.
This product is amazing
No side effects. this products makes my skin feel light, smooth & soft and rejuvenated
Thank you 😊
I love this stuff, I can never go a day without having washed my face with my favorite cleanser. Although I did notice this time around the pump is too hard to squeeze the product out, but either way I still love and will continue to buy it. Thank you
The only thing that has worked on my acne prone skin.
LOVE LOVE LOVE!!!
First time having a skin routine as I ever just used water and supermarket moisturiser. I have been using the 5 step kit for a month now and have noticed the change in my skin. I'm very acne prone and get blackheads easily, now my skin is more hydrated and feeling soft and bright and not run down as before, it has helped with scaring on my cheeks and chin and my pores are almost unnoticeable. Highly recommend
I've used so many products in the past which made my skin irritable, dry and flaky. I've been using Homey Skin for the last 2wks & I'm never using anything else. My face is glowing, it's hydrated, I'm not breaking out. Best by far 👌 worth every cent.
Kia ora the products I ordered are amazing. I really love the serum and eye cream but overall I would highly recommend this brand to anyone.
Only use twice a week but I’m elated with it.
Straightforward and easy. It’s absolutely enchanting.
Was recommended by a friend. Absolutely love products. Feels great on my skin and it’s wonderful.
Homey skin has been the best product I’ve ever come across, has definitely helped me sort my skin out after having my baby.
Retinol serum has been the icing on the cake that I added to my collection! Thank you!!’
So easy to make up and honestly makes my skin feel great! Love it!
I absolutely love Homey skin care products, I've been using them for about 4 months and have noticed so much change my skin is hydrated and so much clearer, I can not fault their products in any way