Covid-19

Here at Homey, we know that nothing in the world is more important than our health and that of our families.

With our manufactures located in Australia, please rest assured that they will be upholding social distancing and confinement measures that are currently in place here in New Zealand and other parts of the world. Our manufactures will continue to monitor recommendations from the World Health Organisation (WHO) extremely closely, and are putting in place strict measures to protect everyone.

We are all committed to maintaining our service, adapting to every situation that presents itself, and proactively solving problems for our community. 

COVID-19 CONTACTLESS DELIVERY

1. Our couriers will knock on the door as usual and step back two metres (or as far back as possible). 

2. They will ask for the recipient’s name (to record proof of delivery) and leave the parcel on the ground in front of the receiver. The person receiving the parcel will not sign for the delivery directly. 

3. The tracking information on our website will display a clearly typed recipient’s name as well as the signature image reading CV-19 (all entered by the courier). 

4. If no one comes to the door and there is no Authority to Leave service in place, the courier will follow the standard process which is to leave a card to call and return the parcel to our depot.